Chapter 2

CHAPTER 2

SELF-ASSESSMENT TEST

1.  Customer relationship management can help a company determine what supplies and equipment are required for the value chain. True or False?

False

2.   A(n) ___Organization___ is a formal collection of people and other resources established to accomplish a set of goals.

3.  User satisfaction with a computer system and the information it generates often depends on the quality of the system and the resulting information. True or False?

     True

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